Legal Information

Privacy Policy

Who We Are

KS Sports Therapy Ltd is a private healthcare company providing sports therapy and physiotherapy services. All physiotherapy services are delivered by HCPC-registered physiotherapists.

Email: info@kssportstherapy.com

Phone: 07964 737884

KS Sports Therapy Ltd is the data controller for the purposes of UK data protection law.

We are registered with the Information Commissioner's Office (ICO) under registration number ZC024902.

What Information We Collect

We may collect:

• Personal details (name, address, date of birth, contact details)
• Medical history and health information
• Treatment records and clinical notes
• Payment and billing information
• Communication records (email, WhatsApp, phone)

Some of this information constitutes special category health data under Article 9 of the UK GDPR.

How We Use Your Information

Your data is used strictly to:

• Assess and deliver safe, effective treatment
• Manage bookings and appointments
• Communicate with you regarding your care
• Process payments
• Maintain accurate clinical and financial records
• Comply with legal and regulatory requirements

We do not use your health data for marketing purposes.

Lawful Basis for Processing

We process data under:

• Article 6(1)(b) UK GDPR – Performance of a contract
• Article 9(2)(h) UK GDPR – Provision of health care or treatment

Sharing Your Information

Your information is treated as confidential.

We will only share your information:

• With your explicit consent
• Where required by law
• Where necessary for safeguarding
• With your GP or insurer if authorised by you

We do not sell personal data.

Data Security

We implement appropriate measures including:

• Secure password-protected systems
• Restricted access to records
• Secure cloud storage providers
• Regular review of data protection practices

Data Retention

Clinical records are retained for a minimum of 7 years from the date of last treatment, and up to 8 years where required by law or insurance obligations.

For patients who were minors at the time of treatment, records are retained until the patient reaches the age of 25, or 8 years from the date of last treatment — whichever is later.

After this period, records are securely deleted or destroyed.

Your Rights

Under UK GDPR you have the right to:

• Access your personal data
• Request correction
• Request erasure (where applicable)
• Restrict or object to processing
• Request transfer of your data
• Lodge a complaint with the ICO

ICO website: www.ico.org.uk

ICO telephone: 0303 123 1113

To exercise your rights, contact: info@kssportstherapy.com

Terms & Conditions

Appointments & Cancellations

Appointments may be booked online or directly.

We require at least 24 hours' notice for cancellations or rescheduling. Late cancellations or missed appointments may be charged at the full appointment fee.

Payments

Payment is due at the time of booking or appointment unless otherwise agreed.

For insurance-funded appointments, it remains the patient's responsibility to ensure authorisation is in place.

Clinical Responsibility

Treatment plans are tailored following assessment.

While we aim to deliver safe and effective care, outcomes cannot be guaranteed and depend on individual circumstances and adherence to advice.

Insurance Claims

Patients are responsible for checking cover levels with their insurer.

We will provide invoices and necessary documentation to assist with claims.

Complaints Procedure

We are committed to delivering high-quality care.

If you are dissatisfied with any aspect of your treatment, please contact us:

Email: info@kssportstherapy.com

Phone: 07964 737884

We aim to acknowledge complaints within 5 working days and provide a full response within 20 working days where possible.

If your complaint relates to physiotherapy services and you are not satisfied with our response, you may contact:

Health and Care Professions Council (HCPC) – www.hcpc-uk.org

Chartered Society of Physiotherapy (CSP) – www.csp.org.uk